Privacy Policy

Last Updated: December 2025

1. Introduction

Ourly ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, web application, mobile applications, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when using the Service, including:

  • Account Information: Name, email address, password, phone number, and business information when you create an account;
  • Profile Information: Profile picture, job title, company name, and business address;
  • Business Data: Information about your customers, jobs, quotes, invoices, and payments that you enter into the Service;
  • Payment Information: Billing address and payment details (note: payment card information is processed directly by our payment processor, Stripe, and is not stored on our servers);
  • Communications: Information you provide when you contact us for support, provide feedback, or communicate with us;
  • User Content: Files, images, documents, notes, and other content you upload to the Service.

2.2 Information Collected Automatically

When you access the Service, we automatically collect certain information, including:

  • Device Information: Device type, operating system, unique device identifiers, browser type, and browser version;
  • Usage Information: Pages viewed, features used, actions taken, time and date of visits, time spent on pages, and other diagnostic data;
  • Location Information: General location based on IP address;
  • Log Data: IP address, access times, referring URLs, and other standard log information;
  • Cookies and Similar Technologies: Information collected through cookies, pixel tags, and similar technologies (see Section 7 below).

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Authentication Providers: If you sign in using a third-party service (e.g., Google), we receive your name, email address, and profile picture from that service;
  • Payment Processors: Transaction information and payment status from Stripe;
  • Analytics Providers: Information about how you interact with the Service.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide the Service: Create and manage your account, process transactions, and deliver the features and functionality of the Service;
  • Improve the Service: Analyze usage patterns, diagnose technical issues, and develop new features and improvements;
  • Communicate with You: Send transactional emails (e.g., account verification, payment confirmations, invoice notifications), respond to your inquiries, and provide customer support;
  • Marketing: Send promotional communications about our products, services, and updates (you can opt out at any time);
  • Personalization: Customize your experience and provide content and features relevant to you;
  • Security: Detect, prevent, and address fraud, abuse, security risks, and technical issues;
  • Legal Compliance: Comply with legal obligations, enforce our terms and policies, and protect our rights and the rights of others;
  • Business Operations: Conduct business analysis, audits, and other internal functions.

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, including:

  • Payment Processing: Stripe processes payments and receives payment-related information;
  • Cloud Hosting: Our infrastructure providers host and store data;
  • Email Services: Email service providers send transactional and marketing emails;
  • Analytics: Analytics providers help us understand Service usage;
  • Customer Support: Support tools help us respond to your inquiries.

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

4.2 Your Customers

When you send invoices, quotes, or other documents to your customers through the Service, certain information (such as your business name, contact information, and the details of the invoice or quote) will be shared with those customers.

4.3 Team Members

If you are part of an organization on Ourly, your information may be visible to other members of that organization based on their role and permissions.

4.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.5 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government requests). We may also disclose information to:

  • Comply with legal obligations;
  • Protect and defend our rights or property;
  • Prevent or investigate possible wrongdoing;
  • Protect the personal safety of users or the public;
  • Protect against legal liability.

4.6 With Your Consent

We may share your information for other purposes with your consent or at your direction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to:

  • Provide the Service and maintain your account;
  • Comply with legal obligations (e.g., tax and accounting requirements);
  • Resolve disputes and enforce our agreements;
  • Support business operations and improve the Service.

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain certain information by law or for legitimate business purposes (such as fraud prevention or financial record-keeping).

Business data you enter (such as customer information, invoices, and job records) may be retained for longer periods as required for tax, legal, or compliance purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption;
  • Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions;
  • Infrastructure Security: We use reputable cloud providers with robust security certifications;
  • Payment Security: Payment card data is handled by PCI-DSS compliant payment processors (Stripe) and is never stored on our servers;
  • Monitoring: We monitor our systems for security threats and vulnerabilities;
  • Incident Response: We have procedures in place to respond to security incidents.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use the Service at your own risk.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

7.2 How We Use Cookies

We use the following types of cookies:

  • Essential Cookies: Required for the Service to function properly. These cannot be disabled;
  • Authentication Cookies: Remember your login status and keep you signed in;
  • Preference Cookies: Remember your settings and preferences (e.g., theme selection);
  • Analytics Cookies: Help us understand how visitors interact with the Service, allowing us to improve functionality and user experience;
  • Security Cookies: Help detect and prevent security threats.

7.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of the Service.

7.4 Do Not Track

Some browsers have a "Do Not Track" feature. We do not currently respond to Do Not Track signals, as there is no industry standard for how to respond to such signals.

8. Your Privacy Rights

8.1 Access and Portability

You have the right to access the personal information we hold about you and to receive a copy of your data in a portable format. You can access much of your data directly through your account settings.

8.2 Correction

You have the right to correct inaccurate or incomplete personal information. You can update most of your information through your account settings.

8.3 Deletion

You have the right to request deletion of your personal information. You can delete your account through your account settings or by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

8.4 Objection and Restriction

You have the right to object to or request restriction of certain processing of your personal information. Contact us to exercise these rights.

8.5 Marketing Opt-Out

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or by contacting us. Note that you will still receive transactional communications related to your account and use of the Service.

8.6 Exercising Your Rights

To exercise any of these rights, please contact us using the information in Section 13. We may need to verify your identity before processing your request.

9. International Data Transfers

Ourly is based in the United States, and your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate. These countries may have different data protection laws than your country of residence.

By using the Service, you consent to the transfer of your information to the United States and other countries. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it, including through the use of standard contractual clauses or other appropriate safeguards.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it;
  • Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions;
  • Right to Opt-Out: You have the right to opt out of the "sale" of your personal information. Note that we do not sell personal information in the traditional sense;
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, please contact us using the information in Section 13. We may need to verify your identity before processing your request.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and similar laws:

  • Legal Basis: We process your personal data based on: (a) your consent; (b) the necessity to perform our contract with you; (c) our legitimate business interests; or (d) compliance with legal obligations;
  • Data Subject Rights: You have the right to access, rectify, erase, restrict processing, object to processing, and data portability;
  • Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time;
  • Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority.

To exercise your rights, please contact us using the information in Section 13.

12. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child under 18, please contact us.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Website: https://ourly.net

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy;
  • Notify you by email or through the Service;
  • Where required by law, obtain your consent to the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.